Difference between revisions of "Cosmic Minecraft Discord"

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Revision as of 01:52, 6 February 2020

The Cosmic Games Discord is the official Platform used by Cosmic PvP for staff support and to hang out with fellow Cosmonauts


Safety

To ensure you enjoy your time on our Discord server, we would like to offer you some safety tips to help you out! We recommend the following:

  1. Discord Settings -> Privacy & Safety
  2. Turn off "Allow direct messages from server members". This will prevent people from messaging you unless they are your Friend in Discord. This setting can also be edited for each individual server by right-clicking on the server's icon, and then on "Privacy Settings".
  3. Set your Safe Direct Messaging to "Keep me safe" or "My friends are nice". This allows Discord to scan any messages sent to you to ensure they are safe for you to view.
  4. NEVER scan any QR code or click any link for any Discord-related gifts or prizes, including Nitro giveaways, EVER. If somebody is trying to convince you to scan a QR code or click a suspicious link for a giveaway, please report them here.
  5. We do not recommend accepting any friend requests from users that you do not know.
  6. The Rules of the Cosmic Community apply in the Discord to! Remember that breaking the rules could result in removal from the CosmicGames Minecraft Discord Server, Cosmic Servers and/or Cosmic Forums.


How to join

  • Run /discord in game
  • Click the link in the chat message
    • This bot cross references your Discord id with your Minecraft ign so it can see your nickname to your IGN
      Discord Command New.png
  • You will be taken to the Discord authorization message
    300px
  • Verify that the discord tag shown is yours
  • Affirm that you agree to the cosmic rules
    • Confirm your discord information.png
  • Once you verified your discord information and authorize you will be redirected to the forums to finalizing this process and auto join the discord.


Support Rooms

Support rooms allow players that have serious issues to gain access to staff help.

Waiting for support channels

Prisons Support.png

General Support

The General Support Channel is for players who have legitimate questions regarding the server, or issues that need immediate attending to. Reasons to join the General Support Channel may include:

  • Game Breaking Bugs
  • Lava source glitches
  • Server questions
  • Game Breaking Bugs
  • 2fa Banned

If your issue requires admin support, a staff member may place you into Admin Only for you to wait in order to talk to an admin.

Insiding Reports

This channel is only for players who wish to report an inside. To report an inside you must meet the following criteria

  • Be a coleader or leader in the faction
  • Know ALL of the information of the inside

Insiding is looked at on a case by case basis and reviewed by Banteam and Admins. For clarification on the rules you can review here Please do not waste ban team and admins time

Shiva Ban Appeals

If you believe you were false banned by our anti-cheat known as SHIVA, you may join the Shiva Ban Appeal channel in order to appeal your ban. SHIVA ban appeals are ONLY done through Discord and will not be tended to in any way via forums. If you KNOW you were banned legitimately via SHIVA, do not appeal in the Discord. If you lie to the staff you may be subject to:

  • A Permanent ban instead of a 90 day one
  • IP Ban
  • Alt Ban

Please do not waste an admins time.

Admin Assist Appeals

The Admin Assist Appeals channel is a channel for players who are going to appeal a ban(not by shiva). Approximate Times Open: Monday 9am - 11am CST Tuesday 9pm - 11pm CST Wednesday 2pm - 4pm CST Friday 11am - 1pm CST Channel may close early if too many players join.

Test your Microphone and Headset settings. Please save yourself some time!


Players wishing to appeal a permanent ban (for any reason) are able to access Administrators during Admin Assist Appeals. Please note the following:

If you are unable to join the channel, then Admin Assist Appeals is closed and you will have to come back later. The schedule is posted above.

All cases are reviewed on a case by case basis. This means that the appeal is at the discretion of the Administrator hosting the Admin Assist Appeal session.

You must have a microphone and speakers/headphones and be able to use them.

You may only appeal one account per session

A sufficient amount of time must have passed before your appeal can be considered

Frozen by an Admin

The Frozen by an Admin channel is a channel for players who are currently frozen in game. Reasons you might join the Frozen - in-game channel include:

  • Being frozen for a screen share
  • Being frozen after purchasing an unban

Please do not waste staff time if you are not frozen in game

Admin Only

Players can only be moved in here by staff. You may be moved here if the staff member believes that the issue needs to be dealt with by an Admin.


Public Channels

The Cosmic Games Discord features community channels for staff and players to talk with each other.

The three public channels accessible by guests are:

  • New Traveller Lounge
  • Salt Box
  • 16+ Pub Chat - may have language

Cosmonaut

The Cosmonaut rank allows trustworthy players to join a larger variety of channels and talk with other players of the community that have the Cosmonaut rank.

Cosmonaut is NOT just given, it is earned.

  • Ways that players obtain the Cosmonaut rank include:
    • Being trustworthy without staff present
    • Respected member of the TeamSpeak
    • Actively follows ALL the rules of CosmicPvP

Commonly Asked Questions

I am a community member on multiple Cosmic Servers, how do I link my account there?

Once the Cosmic Minecraft Discord is released on all Cosmic Servers you will be able to run /discord on all Cosmic Servers that you are a member of​

What happens when I link my account?

When you run /discord in game a brief snapshot is taken of your connection info that is then cross referenced when you connect to the Discord Webpage (Same as with the forums). This way your Discord Role and IGN are automatically applied when you join the Discord​

Is any personal data maintained on the Cosmic Minecraft Discord?

No personal data is stored on the Cosmic Minecraft Discord.​

Will other players be able to see my Discord Tag in the Cosmic Minecraft Discord?

Only when you connect to a voice channel would others in the Discord be able to see your Discord Tag​

How will players who are unable to speak be able to receive support in the Cosmic Minecraft Discord?

When a player joins the "Waiting for Support" section of the Discord they will automatically be given temporary access to the affiliated text channel for that support room. Access to that channel is automatically revoked after the player leaves the channel.
Messages in the Support Text channels are not maintained and are deleted immediately after a player is removed or leaves the channel.​

What if I already had the max number of servers and it did not auto-join me to the discord?

Leave one of the servers that you don't use and execute /discord in game again.​

The Discord name shown is not my normal account and I need to change it

If the discord name shown is incorrect click "Cancel" and it will redirect you to the cancelled page. You will have to rerun /discord in game.

Cosmic link has been canceled.png

I accidentally left the Cosmic Minecraft discord and want to rejoin

Run /discord in game again​

I want to link a different Discord account after already joining

This is not currently possible, players may only sync one Minecraft account to their Discord ID​

I want to link a different Minecraft account after already joining

This is not currently possible. Players may only sync one Minecraft account to their Discord ID​

I am currently banned and am not able to run /discord in game

Log in to the Cosmic Forums and submit a Support Ticket under the Department "Discord Support"

Discord Support Ticket.png

I do not seem to be able to sync my account even after running /discord in game

Log in to the Cosmic Forums and submit a Support Ticket under the Department "Discord Support"

I am banned on the forums and am not able to submit a "Discord Support" ticket

You will have to email support@cosmicpvp.me and request assistance through the support email.​

I am banned on the server and not able to verify my forums account

You will have to email support@cosmicpvp.me and request assistance through the support email.​



Trouble Shooting

If you receive any of these error messages something may have gone wrong.
Cosmic link has been canceled.png
No minecraft account linked to discord.png

If you are unable to resolve any of these issues you need to submit a Support Ticket on the forums under department Discord Support